Outsourcable Services

Reception & Greeting

Our teams will handle your initial phone contacts, following your company’s protocols. Requests will be analyzed and forwarded to your business or routed to you based on specific criteria. Notified inquiries will be followed up by either our team or your staff.

Customer Service

Customer inquiries—whether about products, services, warranties, or malfunctions—can be fully outsourced. We’ll manage these requests and implement optimal customer follow-up.

Technical Support

Technical support resolves issues to prevent financial losses from product returns or service cancellations. Effective support turns problems into in-depth solutions, building customer trust.

Which Strategy Should You Choose?

The right strategy depends on your company’s history and needs. Let’s review the options:

Partial Outsourcing

Partial outsourcing can address various strategies:

• Overflow Management: Route calls you can’t or don’t want to handle.
• Secretarial Coverage: When your secretary is unavailable.
• Team Shortages: When your team is understaffed.
• Capacity Limits: When you’ve reached your handling limit.
• Selective Outsourcing: Outsource part of your service.
• Scaling External Teams: Increase external capacity.
• Focus on High-Value Calls: Keep complex (Tier 2/Tier 3) calls in-house; outsource basic calls to save resources.
• Extended Hours: Manage off-hours or emergency calls externally.

Full Outsourcing

If you don’t have an in-house service, full outsourcing simplifies operations and lets you focus on your core business. Consider this if:

• You struggle to maintain a reliable, stable in-house service.
• You want to refocus on your core business.
• You aim to optimize costs by reducing non-essential services.

Your Unique Case

Every business is unique. Contact us, and we’ll help you choose the optimal solution for your needs and future.